Refund policy

Questions about a return? Email us at lastrollgames@gmail.com — we're happy to help.

Physical games (card and board games)

Changed your mind? You have 30 days from delivery to return a physical game, as long as it is unused and unopened. You pay the return shipping. Once we receive the item and confirm its condition, we'll refund you to your original payment method.

Damaged, defective, or wrong item? That's on us — always. If your order arrives damaged, defective, or isn't what you ordered, email us and we will make it right with a replacement or a full refund, your choice. In these cases we cover the return shipping — it will never cost you anything to fix our mistake.

Digital downloads (print-and-play game packs)

Digital packs are delivered instantly after checkout, so digital purchases are final — with one clear exception: if a file is defective or cannot be opened, we will replace it or give you a full refund, your choice. Just email us and we'll sort it out quickly.

Gift cards

Gift cards are non-returnable and cannot be refunded.

How refunds are issued

Approved refunds go back to your original payment method. Please allow a few business days after we process your refund for it to appear, depending on your bank or card provider.