Returns

Need to return something? No stress — here's exactly how it works.

Start a return in one email: Email lastrollgames@gmail.com with: your order number; the item you'd like to return; a line about why (it helps us do better — and if something arrived damaged or wrong, a photo helps us fix it fast). We'll reply with the return address and next steps.

Physical games: You have 30 days from delivery to return a game that is unused and unopened. For change-of-mind returns, you cover the return shipping. When your return arrives and we've checked its condition, we refund you to your original payment method.

Arrived damaged, defective, or not what you ordered? Skip the worry — that's always on us. We'll send a replacement or refund you in full, your choice, and we cover the return shipping. It will never cost you anything to fix our mistake.

Digital downloads: Your files arrive instantly, so digital purchases are final — unless a file is defective or won't open. In that case we'll replace it or refund you in full, your choice. Email us and we'll sort it out.

Gift cards: Gift cards are non-returnable.

After you send your return: Once we receive and check your item, we process your refund to your original payment method. Banks and card providers can take a few business days to show it — if it hasn't appeared after that, email us and we'll confirm the status for you.

Questions at any step: lastrollgames@gmail.com. Real humans, happy to help.